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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

We would accept M. O. Q for one machine.

Remarks: In case goods is less than one container, customer requested to delivery the goods to other factory for loading, we would charge some extra cost.

Can you supply the relevant documentation?

Yes, we can provide most documentation including CE Certificates, China Origin certification, and other export documents where required.

What is the average lead time?

For the normal standard items, it takes 35 days after deposit received. For some customized items, it takes around 45 days after deposit received. For some of large-scale production line, it takes around 80 days after deposit received. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products.

What kinds of payment methods do you accept?

30% deposit in advance, 70% balance before shipment.

What is the product warranty?

12 months after installation or 14 moths after delivery.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. And the extra sealing wooden case for lcl shipment should incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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